My experience with Microsoft has been terrible since I pre-ordered my Day one Edition Xbox One. Here is a breakdown of events:
- Preordered it long time ago (July 3rd) to be exact
- Received an email telling me to update my credit card from them and then I called them and updated it, to make sure I get my console on Nov.22. The lady from Microsoft tells me and reassures me that it will be delivered on the release day.
- Then I get this email:
You recently got an email from us telling you that your credit card had expired for your Xbox One pre-order. That wasn’t the email we meant to send you, and we’re sorry about the confusion it may have caused.
What we meant to ask you to do was to verify your billing and shipping address. You can do that by checking your order history.
If you’ve checked your billing and shipping address and everything looks OK, you don’t need to do anything else. If you see a problem, then please call us at 866-883-3754.
We’re looking forward to delivering your Xbox One on 22 November.
Thanks for shopping at Microsoft online store.